This is an
agreement between you (the customer) and us (the company: Urban Mobility
Tech Co. Ltd. registration no. 0105559131414).
By using this service, you acknowledge that you have read,
understood, and accepted our latest terms and conditions. Our terms and conditions may change without
prior notice; thus, please read our most recent terms and conditions before
using our service from https://tuktukhop.com/terms
You must be at least 18 years old to make the purchase and
to use this service. Children under 18
years of age must be accompanied by an adult of 18 years or over when using
Our company provides a technology platform as a service for connecting
you with other third party transportation providers by providing you with
the ability to hail third party vehicles and supplying you with information on the
drivers, the tourist attractions, and on the appropriate pick-up and drop-off
points through the use of our application.
We do not provide the transportation.
You will use your pin on only one device and
with the same group of travelers. The number of travelers allowed depends on the
package you purchased. You may not share
this service with other users beyond your original traveling group.
Our service is available at predefined times and
dates. Please check our service availability in the app.
Your group may have to share the vehicle with
We are not responsible for any delay in our service
caused by internet, mobile service problems, or your mobile device.
We are not responsible for any delay due to
Estimated arrival times and walking times are
for guidance only.
We reserve the right to delay or stop the
service if we deem any situation to be unsafe.
We reserve the right to provides alternative
transportation if the situation is deemed necessary.
Data & Privacy
We do not store your credit card information.
We use your location information for safety
reason and to improve our service. We
will only collect your position information when you use our service (login
You agree to provide accurate information and we
will provide service according to the information that you provide.
As long as we do not violate your privacy, you
give us permission to use your positional data in aggregate form (positions
only, we do not map positions to names or identities) to do our analysis and to
improve our service. This information
may also be used for our commercial purposes.
We may use your information in aggregate form
for our internal analysis. Your
individual information will not be shared with other parties unless we receive
permission from you.
We may use your information to contact you,
before and on the date of your trip, via email or social medias, such as but
not limited to, WhatsApp or LINE. Your
information will not be shared with other parties unless you grant us your
We use Facebook Pixel and Facebook’s “Custom
Audience”; thus, we may use your email to generate “Custom Audience” feature on
Facebook for advertising purpose. Please
read more detail about Pixel and Facebook “Customer Audience” from https://www.facebook.com/terms
We offer additional insurance for your benefits
without any additional cost. To be
eligible for these benefits, you must provide us with accurate name of at least
The third party transportation service providers
that work with us are insured according to transportation regulation in
Consumption of alcohol is prohibited at all time.
We reserve the right to refuse service if you or
your traveling member(s) is/are intoxicated.
We reserve the right to refuse service if we find
that you or any member of your traveling group causes any safety or security
concern, or annoyances to other customers.
Payment & Cancellation
Payment will be subject to local tax, VAT,
service charge, where applicable.
Each pin can only be used on the specified date
(that you chose when the purchase was made).
Changing the date is possible with two days’ advanced notice. If you change the date in less than 48 hours
before the specified date, additional fees may apply.
All sales are final. Full refund is possible if
you inform us three business
days before the actual pin usage date, but 10% processing fee will be charged. If you inform us less than three days in advance,
we may consider partial refund on case by case basis. Our decision will be considered final.
You are responsible for protecting your pin,
which enable you to access our service.
If you lose your pin, please contact our call center. Additional fees may be applied if we have to
You may hop on and off at only our designated
pick up and drop off locations.
Please use pick up and drop off locations from
the app, since they might be changed from the print materials
You will only use our service for lawful
You may only use this app for non-commercial
use, for your personal transportation purposes only. You may not resell, reproduce, create
derivative works, or otherwise exploit this application or service unless you
receive a written permission from the company.
You must not damage any property of the third
party transportation providers, including their vehicles.
All the materials in this application and in our
service (excluding third party vehicle) are the property of the company and may
not be reproduced without permission from us.
Although we work hard to provide you with
accurate information, we are not responsible for any inaccuracies of the
opening and closing times of the attractions and the restaurants, as well as the
We are not responsible for the compatibility of
your device or for any errors caused by the device hardware or from using the
You must have mobile data and you are
responsible for the costs of all your mobile data usage and any calls you made.
You are fully responsible for all of your belongings.
We are not responsible for any of the items left in the vehicles.
Due to parking restriction, driver may not be
able to wait for you more than 10 minutes.
If driver has to leave the waiting point, driver may circle around or we
will send another driver to pick you up.